Rowan County Purchasing Policy requires sole-source purchases over $5,000 be approved by the Board of Commissioners. This agreement would be approved as a 'sole-source' using standardization or compatibility as the overriding consideration per NCGS 143-129(e)(6) which allows for an exception to the bidding laws when:
1. Performance or price competition for a product are not available;
2. A needed product is available from only one source of supply; or
3. Standardization or compatibility is the overriding consideration
Rowan County Information Technology uses Freshworks for all ticketing, reporting of IT incidents and service requests based on ITIL standards. IT migrated to FreshService in 2017 and continues to use it with expansion to other department liaisons where needed. This agreement is to provide annual service with this essential equipment. Annual Maintenance will not exceed $13,260.23.
Board of Commissioners authorize the Purchasing Director to approve an annual service agreement with Freshworks not to exceed $13,260.23.
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